Craft Joy into Someone's Life with Joy Clair Designs

Shipping & Handling

Joy Clair Designs currently offers shipping globally. We use USPS to ship all packages. Our goal is to ship within 2 business days (Monday to Friday), from the time the order is received. However, you may experience a small delay when order quantities are higher than normal (promotions, sales, new product release, etc.). You will be charged the full amount at the time of order.

Pre-orders are shipped as soon the new products are released or current products are back in stock. You will be charged the full amount at the time of order.

We cannot be responsible for delays that occur with the shipping carrier. 

We are not responsible for any packages that are lost or damaged once the package has left our office. Joy Clair Designs DOES include delivery confirmation and order tracking on every order shipping in the United States. Unfortunately we cannot be responsible for any packages once the USPS has accepted and scanned in your package. We cannot be responsible for delays that occur with the shipping carrier. 

Customer assumes all risk of delivery once package has left our office. Please be careful to check that your shipping address is to a secure location where packages will not be lost or stolen. Please watch your tracking confirmation and contact your local carrier for missing packages immediately upon stated delivery.

Joy Clair Designs cannot be held responsible for incorrect addresses used when placing your order. Our system automatically sends to the address which is confirmed during checkout. We are happy to reship the order if the order is returned to us. Additional shipping charges that are required as a result of an incorrect address will be billed as a separate transaction.

In order to give you the best rates on shipping, we calculate your rate based on weight.  All items ship via USPS First class whenever possible. If you wish you have you order expedited please contact malu@joyclair.com and inquire if another method is available. Additional charges may apply.

A free shipping option is available for any US order over $75 (restrictions apply such as events and sales offering a discount of 20% or more. In this case free shipping may be disabled)

A reduced rate option is available for oversized orders totaling $75 or more.

All orders shipped outside of the United States will be marked as commercial merchandise at the value you paid for the items. You are responsible for any applicable customs fees that may be related to the delivery of your order.These charges are out of our control & knowledge and are the responsibility of the customer. Order tracking is not available and Joy Clair Designs is not responsible for the package once it is shipped. 

Shipping and Handling fees are subject to change at any time.

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