Craft Joy into Someone's Life with Joy Clair Designs

Returns, Refunds & Exchanges

We stand behind all of the product we sell here at Joy Clair Designs. If you think you have received a defective item please contact our customer service department through the contact page here at the store . We will exchange the item or offer store credit if a replacement is not available. Taking a photo of the defective item and sending that to us in email is helpful and may expedite the process.

We will accept returns in limited circumstances. Returns are only accepted within 10 business days of the order ship date and must include an RMA number for the return. ALL returns will be in the form of store credit. 

Important: In order to make any type of return you must contact us to get a return authorization PRIOR to returning any item for refund or exchange.

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